Customer Care
We are committed to providing you with the best shopping experience possible. If you have any questions, concerns, or issues with your order, our customer service team is here to help. You can reach us via email at hivolume@hiparty.shop or Contact us via live chat on our website. Our team is available Sunday through Friday.
We aim to respond to all inquiries within 24-48 hours. Your satisfaction is our priority, and we will do everything we can to resolve any problems quickly and efficiently.
Privacy & Safety
Your privacy and security are very important to us. We are dedicated to protecting your personal information. All transactions on our website are processed using secure SSL encryption, ensuring that your data is kept confidential and safe.
We only collect personal information that is necessary for processing your order, such as your name, shipping address, and payment details. We do not sell, rent, or share your personal information with third parties, except as required for fulfilling your order (e.g., shipping companies or payment processors).
For more information on how we handle your data, please refer to our [Privacy Policy] page.
Wholesale Inquiries
If you are interested in purchasing products in bulk or have a wholesale inquiry, please reach out to us at [wholesale email] with the following information:
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Your business name and type
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Products you are interested in
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Estimated order quantities
We will get back to you with pricing, terms, and availability as soon as possible. We are happy to work with businesses and partners to fulfill wholesale orders.
Limitation of Liability
We are committed to providing high-quality products and services; however, we cannot guarantee that every item on our site will meet the expectations or needs of every individual customer. We are not responsible for any damages, injuries, or health issues caused by the use of any products purchased from our store. By purchasing from our site, you acknowledge and accept that you are using the products at your own risk.
In no event shall Hiparty.shop be liable for any indirect, incidental, or consequential damages arising from the use of any product, including but not limited to allergies, injuries, or misuse.
Disclaimer of Warranties
We do not guarantee that the products will meet your expectations or be error-free. The products are provided "as is" without any warranties, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose. We make no guarantees regarding the results from using the products.
Force Majeure
We are not responsible for any delays or failure in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, strikes, labor disputes, war, or government restrictions. If such an event occurs, we will make reasonable efforts to notify customers about delays.
Indemnification
You agree to indemnify, defend, and hold harmless Hiparty.shop and its employees, agents, and affiliates from any claims, damages, or expenses (including legal fees) arising out of your use of our products, including but not limited to product misuse or failure to follow the instructions provided.
Age Requirement
By making a purchase on our website, you confirm that you are at least 18 years of age or have the consent of a parent or legal guardian to complete the purchase. We reserve the right to cancel any orders that do not meet these requirements.
Product Availability and Pricing
We make every effort to ensure that our products are available and correctly priced. However, prices and availability are subject to change without notice. If a product is out of stock, we will notify you as soon as possible and provide options for a refund or exchange.
Product Use and Care Instructions
It is the responsibility of the customer to ensure they are using the products according to the guidelines and care instructions provided. We are not responsible for any damage caused by improper care or use of the products.
Third-Party Links and Content
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of third-party websites. Accessing these links is done at your own risk.
Governing Law
These terms and conditions are governed by and construed in accordance with the law, and any disputes arising from the use of this website will be subject to the exclusive jurisdiction of the court.
Changes to the Store Policy
We reserve the right to update or modify these policies at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the policies periodically to stay informed of any updates.
Return & Exchange Policy
While we accept returns and exchanges under certain conditions, we do not accept returns for items that have been used or altered. All return requests must comply with the guidelines outlined in our Return & Exchange Policy. We reserve the right to refuse any returns or exchanges if the products are damaged, altered, or not in their original condition.
Limitation of Product Liability
We are not responsible for any damages or injuries that arise from the use or misuse of our products. By purchasing from our store, you agree to use the products at your own risk and in accordance with any instructions provided.
Privacy and Data Protection
We are committed to protecting your privacy and personal information. All transactions on our website are processed securely. We only collect personal information that is necessary to complete your order. Your data will not be shared with third parties except for payment processing and delivery services.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments